Gaming Should Always
Feel Safe and Fun
kopk is committed to providing a responsible, transparent, and supportive gaming environment for every player in Bangladesh. This page outlines the tools, policies, and resources that help you stay in control — because your wellbeing always comes first.
What Responsible Gaming Means at kopk
At kopk, responsible gaming is not a legal footnote — it is a core operating principle. We believe that gambling, when approached thoughtfully, is an entertaining leisure activity enjoyed by millions of players across Dhaka, Chittagong, Sylhet, and beyond. However, we also recognise that for some individuals, gambling can become problematic.
Our responsible gaming framework is built on three foundations: prevention, giving players the tools to set boundaries before problems arise; detection, monitoring usage patterns to identify players who may need support; and intervention, acting quickly and compassionately when a player reaches out for help.
Every kopk player in Bangladesh deserves a safe, fair, and transparent gaming experience. These are not just aspirations — they are commitments backed by practical tools available to every registered account holder.
Safe Environment
kopk maintains a gaming environment governed by fair play principles, SSL encryption, and independent security audits — so players can focus on the game, not the risk of fraud.
Transparent Odds
All games on kopk display clear return-to-player (RTP) percentages and fair-play certifications. Players always know the realistic odds before placing a single bet.
Player Autonomy
Players are empowered to set their own deposit limits, wagering caps, and session time reminders. kopk respects and enforces every limit you set — without question or delay.
24/7 Support
Our dedicated support team is available around the clock, every day of the year including all Bangladesh public holidays, to assist with responsible gaming requests, self-exclusion, and wellbeing concerns.
Tools to Keep You in Control
kopk provides every registered player with a suite of practical tools designed to support healthy gaming habits. All tools are available directly through your account settings and take effect immediately upon activation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the period resets. Increases to your limit take effect after a mandatory 7-day cooling-off period to prevent impulsive changes. Decreases take effect immediately.
Session Time Limits
Set a maximum duration for each gaming session. When your session limit is reached, kopk will display a clear notification and automatically log you out until the next day. This tool is especially useful for players who find themselves losing track of time while playing slots or live casino games.
Time-Out / Cooling-Off
Request a temporary break from your kopk account for a period of 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. This gives you space to reflect and step away without permanently closing your account.
Self-Exclusion
If you feel that gambling is no longer a source of entertainment and has become a problem, you may apply for self-exclusion. Self-exclusion closes your account for a minimum of 6 months, up to 5 years, or permanently. During self-exclusion, you will not receive any marketing communications from kopk.
Loss Limits
Set a cap on the total amount you are willing to lose within a given period — daily, weekly, or monthly. Once your loss limit is reached, your account is restricted from placing further bets until the period resets. Like deposit limits, increases take 7 days to take effect.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and how much you have wagered during the current session. Reality checks prompt you to make a conscious decision about whether to continue playing, helping you maintain full awareness of your activity at all times.
Marketing Opt-Out
Withdraw your consent for promotional communications at any time. Opting out means you will no longer receive bonus offers, promotional emails, or SMS marketing from kopk. This reduces temptation for players who are managing their gambling habits. Opt-out requests take effect within 24 hours.
Support Access
Our responsible gaming support team is available 24 hours a day, 7 days a week. You can contact us to activate any of the tools on this page, request account closure, discuss concerns about your gambling habits, or ask for information about external support organisations. Email: [email protected].
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience, income, or location. It does not develop overnight — it typically begins with subtle shifts in behaviour that become harder to manage over time. Being honest with yourself about the following warning signs is the first and most important step towards getting help.
If you recognise several of these signs in your own behaviour, we strongly encourage you to use kopk's self-exclusion or time-out tools immediately and to reach out to our support team. There is no shame in seeking help — it is the responsible choice, and kopk will support you through the process without judgement.
Ask Yourself These Questions
The following questions are designed to help you honestly evaluate your relationship with gambling. Answer them privately and honestly. If you answer "yes" to three or more questions, we encourage you to contact our support team at [email protected] and consider activating self-exclusion or a cooling-off period.
This self-assessment is not a clinical diagnostic tool. It is a practical starting point for reflection. If you are concerned about your gambling, speaking with a qualified counsellor or mental health professional is always recommended alongside using kopk's built-in tools.
Have you ever gambled more than you intended to in a single session, even after telling yourself you would stop?
Have you ever felt the need to gamble with larger amounts of money in order to feel the same level of excitement?
Have you ever returned to gambling the day after a loss, hoping to recover what you lost?
Have you ever felt uncomfortable, irritable, or anxious when you tried to cut down or stop gambling?
Have you used gambling as a way to escape from personal problems, stress, or difficult emotions?
Have you concealed the extent of your gambling from people close to you — a partner, family member, or friend?
Has gambling ever caused you financial difficulties, or led you to borrow money or sell personal belongings?
Have you ever missed work, study, or important personal commitments because of time spent gambling?
How to Activate Responsible Gaming Tools
Activating any responsible gaming tool on kopk takes less than two minutes. All tools are accessible directly from your account dashboard once you are logged in.
Step 1 — Log In
Access your kopk account using your registered credentials. Ensure you are on the official kopk.io domain and that the connection is secure (HTTPS).
Step 2 — Open Settings
Navigate to your Account Settings panel and select the "Responsible Gaming" section from the left-hand menu. All available tools are listed here.
Step 3 — Choose a Tool
Select the tool you wish to activate — deposit limit, session limit, time-out, loss limit, reality check, or self-exclusion — and enter your preferred parameters.
Step 4 — Confirm
Confirm your selection. Restrictions take effect immediately. You will receive a confirmation email to your registered address. Contact support if you need assistance at any step.
You Are Never Alone — Support is Always Available
Whether you are experiencing difficulties with gambling or simply want to talk through your options, kopk's support team and the resources below are here for you. Reaching out is a sign of strength, not weakness.
Ready to Play Safely?
You now have a full understanding of the responsible gaming tools available at kopk. Explore our games knowing that your safety and wellbeing are always protected — for players aged 21 and above in Bangladesh.